{"id":527,"date":"2026-01-28T07:14:36","date_gmt":"2026-01-28T07:14:36","guid":{"rendered":"https:\/\/vivinaillab.com\/?page_id=527"},"modified":"2026-05-31T14:32:58","modified_gmt":"2026-05-31T14:32:58","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/vivinaillab.com\/es\/refund-and-returns-policy\/","title":{"rendered":"Pol\u00edtica de reembolsos y devoluciones"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gracias por comprar en ViviNail. Respaldamos la calidad de nuestros productos y nos esforzamos por brindar la mejor experiencia de compra a cada cliente. La siguiente pol\u00edtica de devoluciones y reembolsos se aplica a todas las compras realizadas en nuestro sitio web.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Requisitos para devoluciones y cambios<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Aceptamos devoluciones o cambios para <strong>productos sin usar, sin abrir y sin da\u00f1os<\/strong> dentro <strong>14 d\u00edas naturales<\/strong> de entrega. Los art\u00edculos usados, desgastados, alterados o almacenados incorrectamente no son elegibles para devoluci\u00f3n o cambio por razones de higiene.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Art\u00edculos defectuosos o da\u00f1ados<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si recibe art\u00edculos da\u00f1ados, defectuosos, incorrectos o faltantes, comun\u00edquese con nuestro servicio de atenci\u00f3n al cliente y proporcione fotos o videos claros dentro de <strong>7 d\u00edas despu\u00e9s de la entrega<\/strong>Ofreceremos un reembolso completo, un reemplazo gratuito o un reembolso parcial seg\u00fan la situaci\u00f3n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Norma de responsabilidad sobre los gastos de env\u00edo (Importante)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nos regimos por un principio claro de responsabilidad en cuanto a los gastos de env\u00edo para todas las devoluciones y cambios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Comerciante responsable (env\u00edo de devoluci\u00f3n gratuito):<\/strong> Si la devoluci\u00f3n o el cambio se debe a un error nuestro, como por ejemplo productos defectuosos, art\u00edculos da\u00f1ados, env\u00edos incorrectos o accesorios faltantes, cubriremos los gastos de env\u00edo de la devoluci\u00f3n y le proporcionaremos una etiqueta de devoluci\u00f3n prepagada.<\/li>\n\n\n\n<li><strong>El cliente es responsable (el cliente paga el env\u00edo):<\/strong> Si solicita una devoluci\u00f3n o un cambio por motivos personales, como que no le guste el producto, que el estilo no sea el adecuado, que la talla no sea la correcta o que haya cambiado de opini\u00f3n, usted ser\u00e1 responsable de todos los gastos de env\u00edo de la devoluci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Tiempo de procesamiento del reembolso<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez que recibamos e inspeccionemos los art\u00edculos devueltos, procesaremos su reembolso en un plazo de <strong>De 3 a 7 d\u00edas h\u00e1biles<\/strong>El reembolso se realizar\u00e1 a trav\u00e9s del m\u00e9todo de pago original. Por favor, tenga en cuenta que el banco puede tardar un tiempo adicional en procesar los fondos para que aparezcan en su cuenta.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Cancelaci\u00f3n del pedido<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Los pedidos se pueden cancelar sin cargo dentro de <strong>24 horas despu\u00e9s de la compra<\/strong>Una vez que el pedido ha sido enviado, ya no es posible cancelarlo y puede solicitar una devoluci\u00f3n despu\u00e9s de recibir el paquete.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Art\u00edculos en liquidaci\u00f3n final<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Los art\u00edculos con descuento, los productos de paquetes promocionales y los art\u00edculos en liquidaci\u00f3n son ventas finales y no se pueden devolver ni cambiar a menos que est\u00e9n defectuosos o da\u00f1ados al llegar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Atenci\u00f3n al cliente<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si tiene alguna pregunta sobre devoluciones, cambios o reembolsos, p\u00f3ngase en contacto con nuestro equipo de soporte. Le responderemos y le ayudaremos en un plazo de 24 horas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping at ViviNail. We stand behind the quality of our products and strive to provide the best shopping experience for every customer. The<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-527","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - ViviNail - Press on, shine on.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vivinaillab.com\/es\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - ViviNail - Press on, shine on.\" \/>\n<meta property=\"og:description\" content=\"Thank you for shopping at ViviNail. 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