{"id":527,"date":"2026-01-28T07:14:36","date_gmt":"2026-01-28T07:14:36","guid":{"rendered":"https:\/\/vivinaillab.com\/?page_id=527"},"modified":"2026-01-28T07:14:37","modified_gmt":"2026-01-28T07:14:37","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/vivinaillab.com\/es\/refund-and-returns-policy\/","title":{"rendered":"Pol\u00edtica de reembolsos y devoluciones"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Descripci\u00f3n general<\/h2>\n\n\n\n<p>Nuestra pol\u00edtica de devoluciones y reembolsos tiene una duraci\u00f3n de 60 d\u00edas. Si han transcurrido 60 d\u00edas desde su compra, no podemos ofrecerle un reembolso completo ni un cambio.<\/p>\n\n\n\n<p>Para poder realizar una devoluci\u00f3n, el art\u00edculo debe estar sin usar y en las mismas condiciones en que lo recibi\u00f3. Adem\u00e1s, debe estar en su embalaje original.<\/p>\n\n\n\n<p>Para completar su devoluci\u00f3n, necesitamos un recibo o comprobante de compra.<\/p>\n\n\n\n<p>Por favor, no devuelva su compra al fabricante.<\/p>\n\n\n\n<p>Existen ciertas situaciones en las que solo se conceden reembolsos parciales:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cualquier art\u00edculo que no est\u00e9 en su estado original, est\u00e9 da\u00f1ado o le falten piezas por razones ajenas a nuestro error.<\/li>\n\n\n\n<li>Cualquier art\u00edculo que se devuelva m\u00e1s de 60 d\u00edas despu\u00e9s de la entrega.<\/li>\n<\/ul>\n\n\n\n<p>Una vez que recibamos e inspeccionemos su devoluci\u00f3n, le enviaremos un correo electr\u00f3nico para notificarle que hemos recibido el art\u00edculo. Tambi\u00e9n le informaremos si su reembolso ha sido aprobado o rechazado.<\/p>\n\n\n\n<p>Si su solicitud es aprobada, se procesar\u00e1 su reembolso y se aplicar\u00e1 autom\u00e1ticamente un cr\u00e9dito a su tarjeta de cr\u00e9dito o m\u00e9todo de pago original en un plazo de unos d\u00edas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Reembolsos tard\u00edos o faltantes<\/strong><\/h2>\n\n\n\n<p>Si a\u00fan no has recibido el reembolso, primero revisa tu cuenta bancaria nuevamente.<\/p>\n\n\n\n<p>Luego, comun\u00edquese con la compa\u00f1\u00eda de su tarjeta de cr\u00e9dito; puede que transcurra alg\u00fan tiempo antes de que su reembolso se vea reflejado oficialmente.<\/p>\n\n\n\n<p>A continuaci\u00f3n, contacta con tu banco. A menudo, el procesamiento de un reembolso puede tardar un tiempo.<\/p>\n\n\n\n<p>Si ha hecho todo esto y a\u00fan no ha recibido su reembolso, p\u00f3ngase en contacto con nosotros en\u00a0<a href=\"\/es\/support@vivinaillab.com\/\">soporte@vivinaillab.com<\/a>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Art\u00edculos en oferta<\/strong><\/h2>\n\n\n\n<p>Solo se reembolsar\u00e1n los art\u00edculos a precio regular. Los art\u00edculos en oferta no son reembolsables.<\/p>\n\n\n\n<p>Solo reemplazamos art\u00edculos si est\u00e1n defectuosos o da\u00f1ados. Si necesita cambiarlo por el mismo art\u00edculo, env\u00edenos un correo electr\u00f3nico a\u00a0<a href=\"\/es\/support@vivinaillab.com\/\">soporte@vivinaillab.com<\/a>\u00a0<\/p>\n\n\n\n<p>Si el art\u00edculo se marc\u00f3 como regalo al comprarlo y se envi\u00f3 directamente a usted, recibir\u00e1 un cr\u00e9dito de regalo por el valor de la devoluci\u00f3n. Una vez recibido el art\u00edculo devuelto, se le enviar\u00e1 un certificado de regalo por correo.<\/p>\n\n\n\n<p>Si el art\u00edculo no se marc\u00f3 como regalo al comprarlo, o si la persona que hizo el regalo lo recibi\u00f3 primero para entreg\u00e1rtelo despu\u00e9s, le reembolsaremos el dinero a quien hizo el regalo y se enterar\u00e1 de la devoluci\u00f3n.<\/p>\n\n\n\n<p>Usted ser\u00e1 responsable de pagar los gastos de env\u00edo para la devoluci\u00f3n del art\u00edculo. Los gastos de env\u00edo no son reembolsables. Si recibe un reembolso, el costo del env\u00edo de devoluci\u00f3n se deducir\u00e1 del mismo.<\/p>\n\n\n\n<p>Dependiendo de d\u00f3nde vivas, el tiempo que tarde en llegarte el producto de reemplazo puede variar.<\/p>\n\n\n\n<p>Si va a devolver art\u00edculos de mayor valor, le recomendamos utilizar un servicio de env\u00edo con seguimiento o contratar un seguro de env\u00edo. No garantizamos la recepci\u00f3n del art\u00edculo devuelto.<\/p>\n\n\n\n<p>Cont\u00e1ctanos en\u00a0<a href=\"\/es\/support@vivinaillab.com\/\">soporte@vivinaillab.com<\/a>\u00a0Para preguntas relacionadas con reembolsos y devoluciones.<\/p>","protected":false},"excerpt":{"rendered":"<p>Overview Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-527","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - ViviNail - Professional Nail Gel Supply<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vivinaillab.com\/es\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - ViviNail - Professional Nail Gel Supply\" \/>\n<meta property=\"og:description\" content=\"Overview Our refund and returns policy lasts 60 days. 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