{"id":527,"date":"2026-01-28T07:14:36","date_gmt":"2026-01-28T07:14:36","guid":{"rendered":"https:\/\/vivinaillab.com\/?page_id=527"},"modified":"2026-05-31T14:32:58","modified_gmt":"2026-05-31T14:32:58","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/vivinaillab.com\/fr\/refund-and-returns-policy\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Merci d&#039;avoir choisi ViviNail. Nous garantissons la qualit\u00e9 de nos produits et nous nous effor\u00e7ons d&#039;offrir la meilleure exp\u00e9rience d&#039;achat possible \u00e0 chaque client. La politique de retour et de remboursement suivante s&#039;applique \u00e0 tous les achats effectu\u00e9s sur notre site web.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Conditions d&#039;\u00e9ligibilit\u00e9 aux retours et \u00e9changes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous acceptons les retours ou les \u00e9changes pour <strong>produits non utilis\u00e9s, non ouverts et non endommag\u00e9s<\/strong> dans <strong>14 jours calendaires<\/strong> Les articles utilis\u00e9s, port\u00e9s, modifi\u00e9s ou mal entrepos\u00e9s ne sont ni repris ni \u00e9chang\u00e9s pour des raisons d&#039;hygi\u00e8ne.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Articles d\u00e9fectueux ou endommag\u00e9s<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous recevez des articles endommag\u00e9s, d\u00e9fectueux, incorrects ou manquants, veuillez contacter notre service client et fournir des photos ou des vid\u00e9os claires dans un d\u00e9lai imparti. <strong>7 jours apr\u00e8s l&#039;accouchement<\/strong>Nous vous proposerons un remboursement int\u00e9gral, un remplacement gratuit ou un remboursement partiel en fonction de la situation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. R\u00e8gle de responsabilit\u00e9 relative aux frais d&#039;exp\u00e9dition (Important)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous appliquons un principe clair de prise en charge des frais d&#039;exp\u00e9dition pour tous les retours et \u00e9changes\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Responsable du marchand (retour gratuit)\u00a0:<\/strong> Si le retour ou l&#039;\u00e9change est d\u00fb \u00e0 notre responsabilit\u00e9, notamment en cas de produits d\u00e9fectueux, d&#039;articles endommag\u00e9s, d&#039;articles erron\u00e9s exp\u00e9di\u00e9s ou d&#039;accessoires manquants, nous prendrons en charge les frais de retour et fournirons une \u00e9tiquette de retour pr\u00e9pay\u00e9e.<\/li>\n\n\n\n<li><strong>Responsable des frais de port (\u00e0 la charge du client)\u00a0:<\/strong> Si vous demandez un retour ou un \u00e9change pour des raisons personnelles, telles qu&#039;un article qui ne vous pla\u00eet pas, un style qui ne vous convient pas, une taille inappropri\u00e9e ou un changement d&#039;avis, vous serez responsable de tous les frais de retour.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. D\u00e9lai de traitement des remboursements<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois que nous aurons re\u00e7u et inspect\u00e9 vos articles retourn\u00e9s, nous proc\u00e9derons \u00e0 votre remboursement dans les plus brefs d\u00e9lais. <strong>3 \u00e0 7 jours ouvrables<\/strong>Le remboursement sera effectu\u00e9 selon votre mode de paiement initial. Veuillez pr\u00e9voir un d\u00e9lai de traitement bancaire suppl\u00e9mentaire avant que les fonds n&#039;apparaissent sur votre compte.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Annulation de commande<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les commandes peuvent \u00eatre annul\u00e9es gratuitement dans le d\u00e9lai imparti. <strong>24 heures apr\u00e8s l&#039;achat<\/strong>Une fois la commande exp\u00e9di\u00e9e, l&#039;annulation n&#039;est plus possible, mais vous pouvez demander un retour apr\u00e8s r\u00e9ception du colis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Articles en vente finale<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les articles sold\u00e9s, les produits en lot promotionnel et les articles en liquidation sont des ventes finales et ne peuvent \u00eatre ni retourn\u00e9s ni \u00e9chang\u00e9s, sauf s&#039;ils sont d\u00e9fectueux ou endommag\u00e9s \u00e0 la r\u00e9ception.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Assistance client\u00e8le<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question concernant les retours, les \u00e9changes ou les remboursements, veuillez contacter notre service client. Nous vous r\u00e9pondrons et vous aiderons dans les 24 heures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping at ViviNail. We stand behind the quality of our products and strive to provide the best shopping experience for every customer. The<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-527","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - ViviNail - Press on, shine on.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vivinaillab.com\/fr\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - ViviNail - Press on, shine on.\" \/>\n<meta property=\"og:description\" content=\"Thank you for shopping at ViviNail. 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