{"id":527,"date":"2026-01-28T07:14:36","date_gmt":"2026-01-28T07:14:36","guid":{"rendered":"https:\/\/vivinaillab.com\/?page_id=527"},"modified":"2026-05-31T14:32:58","modified_gmt":"2026-05-31T14:32:58","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/vivinaillab.com\/pt\/refund-and-returns-policy\/","title":{"rendered":"Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agradecemos por comprar na ViviNail. Garantimos a qualidade dos nossos produtos e nos esfor\u00e7amos para proporcionar a melhor experi\u00eancia de compra a cada cliente. A pol\u00edtica de devolu\u00e7\u00e3o e reembolso a seguir se aplica a todas as compras feitas em nosso site.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Elegibilidade para Devolu\u00e7\u00f5es e Trocas<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Aceitamos devolu\u00e7\u00f5es ou trocas de produtos. <strong>produtos n\u00e3o utilizados, lacrados e sem danos<\/strong> dentro de <strong>14 dias corridos<\/strong> de entrega. Itens usados, desgastados, alterados ou armazenados incorretamente n\u00e3o s\u00e3o eleg\u00edveis para devolu\u00e7\u00e3o ou troca por motivos de higiene.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Itens defeituosos ou danificados<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea receber itens danificados, defeituosos, incorretos ou faltantes, entre em contato com nosso suporte ao cliente e forne\u00e7a fotos ou v\u00eddeos n\u00edtidos dentro do prazo estipulado. <strong>7 dias ap\u00f3s a entrega<\/strong>Ofereceremos reembolso total, substitui\u00e7\u00e3o gratuita ou reembolso parcial, dependendo da situa\u00e7\u00e3o.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Regra de Responsabilidade pela Taxa de Envio (Importante)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Seguimos um princ\u00edpio claro de responsabilidade pelas taxas de envio em todas as devolu\u00e7\u00f5es e trocas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Responsabilidade do vendedor (frete de devolu\u00e7\u00e3o gratuito):<\/strong> Se a devolu\u00e7\u00e3o ou troca for causada por nossa responsabilidade, incluindo produtos defeituosos, itens danificados, envio de itens incorretos ou acess\u00f3rios faltantes, n\u00f3s arcaremos com o custo do frete de devolu\u00e7\u00e3o e forneceremos uma etiqueta de devolu\u00e7\u00e3o pr\u00e9-paga.<\/li>\n\n\n\n<li><strong>Responsabilidade do cliente (o cliente paga o frete):<\/strong> Caso solicite uma devolu\u00e7\u00e3o ou troca por motivos pessoais, como n\u00e3o gostar, estilo inadequado, tamanho incorreto ou mudan\u00e7a de ideia, voc\u00ea ser\u00e1 respons\u00e1vel por todas as despesas de envio da devolu\u00e7\u00e3o.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Tempo de processamento do reembolso<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Assim que recebermos e inspecionarmos os itens devolvidos, processaremos seu reembolso em at\u00e9 [n\u00famero de dias]. <strong>3 a 7 dias \u00fateis<\/strong>O reembolso ser\u00e1 feito para o m\u00e9todo de pagamento original. Aguarde um prazo adicional para que o banco processe o valor e ele seja creditado em sua conta.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Cancelamento do pedido<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Os pedidos podem ser cancelados gratuitamente dentro de [inserir prazo aqui]. <strong>24 horas ap\u00f3s a compra<\/strong>Ap\u00f3s o envio do pedido, o cancelamento n\u00e3o ser\u00e1 mais poss\u00edvel, e voc\u00ea poder\u00e1 solicitar uma devolu\u00e7\u00e3o ap\u00f3s receber o pacote.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Itens em Liquida\u00e7\u00e3o Final<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Produtos com desconto, itens em pacotes promocionais e itens em liquida\u00e7\u00e3o s\u00e3o venda final e n\u00e3o podem ser devolvidos ou trocados, a menos que estejam com defeito ou danificados no momento da entrega.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Suporte ao Cliente<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Se tiver alguma d\u00favida sobre devolu\u00e7\u00f5es, trocas ou reembolsos, entre em contato com nossa equipe de suporte. Responderemos e ajudaremos voc\u00ea em at\u00e9 24 horas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping at ViviNail. We stand behind the quality of our products and strive to provide the best shopping experience for every customer. The<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-527","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - ViviNail - Press on, shine on.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vivinaillab.com\/pt\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - ViviNail - Press on, shine on.\" \/>\n<meta property=\"og:description\" content=\"Thank you for shopping at ViviNail. 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